Jenna Wyer joined PAYMENTS FM to talk about payment trends, product work, and how teams should decide which changes deserve attention.
State of Payments survey
We are launching the State of Payments survey. It takes about four minutes to complete, and anonymous responses are welcome. We will publish the results at the end of the year.
Why this matters
Payment teams see new trends every year. Some change customer behavior. Some change cost. Some create risk or compliance work. Some are mostly noise.
The job is to decide what matters for your customer, market, and business model.
A trend becomes useful when it changes a product decision: which payment method to add, which checkout flow to test, which risk control to adjust, or which reporting view the business needs.
What to watch
Track trends through operating impact.
Customer adoption
Checkout conversion
Payment cost movement
Network and regulatory changes
Fraud and risk shifts
Reporting demand
Support volume
Team effort to launch
What it means for your team
Payments trend work should be practical.
Product needs to understand customer demand. Finance needs cost impact. Risk needs exposure changes. Engineering needs implementation effort. Operations needs support and exception handling. Leadership needs to know why this trend matters now.
What to do next
Turn each trend into a business question.
Pick the customer segment affected
Estimate cost and conversion impact
Review regulatory or network changes
Compare payment method performance
Check operational effort
Decide what can wait
Questions to ask internally
Which trend changes customer behavior?
Which trend changes our cost or risk?
Which payment methods deserve a test?
What would we stop doing to make room?
How will we know the change worked?
Guest perspective
Payment trends matter when they affect product, cost, risk, or customer behavior.
Teams should separate market noise from operating changes.
The best payment teams translate trends into roadmap and measurement decisions.
Some trends can wait, and that is a useful decision too.
Listen or watch
Resources
Related episodes
Open Banking and Pay by Bank with Anubhav Pradhan, ShiftMate
Benefits of Payment Orchestration with Zubin Vandrevala, Gr4vy
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