The integration can go wrong for so many reasons. This is why in this episode we discuss the importance of pre-mortems, best practices, setting clear expectations, and establishing robust communication channels.
Michael emphasizes the need to engage all relevant stakeholders early in the process to avoid friction and ensure a smooth integration.
We also explore the evolving landscape of e-commerce payments, the role of AI in certification processes, and the critical metrics for monitoring performance post-launch.
Watch full episode:
Timestamps:
00:00 Introduction to Payment Service Providers
00:05 The Importance of Pre-Mortem Analysis
01:34 Key Steps After Choosing a Payment Provider
02:05 Effective Communication and Documentation
05:09 Engaging Cross-Functional Teams
07:37 Certification and AI in Payment Integration
09:34 Phased Approach to Go-Live
11:44 Considerations for Different Payment Types
15:02 Pre-Built Components: Pros and Cons
20:25 Operational Preparedness
24:51 Staying Updated on Payment Regulations
28:47 Key Metrics and KPIs for Payment Performance
32:26 Successful Integration Examples
35:38 Current Challenges in the Payments Industry
38:54 Practical Advice for Merchants
40:33 Conclusion and Final Thoughts
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